Refund Policy
Refund & Return Policy
Effective Date: July 8th 2026
At Vervella, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Refund & Return Policy carefully to understand your rights and the return process.
Return Eligibility
We accept returns on eligible items within 30 days of the delivery date.
To qualify for a return, items must:
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Be unused and in their original condition.
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Be returned in the original packaging whenever possible.
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Include all original accessories, manuals, and components (if applicable).
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Be accompanied by proof of purchase or your order number.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged or defective:
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Personal care or hygiene products that have been opened or used.
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Gift cards.
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Downloadable or digital products.
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Final sale or clearance items.
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Customized or personalized products.
If you are unsure whether your item is eligible, please contact us before initiating a return.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
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Your order number.
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A description of the issue.
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Clear photos of the product and packaging.
Once reviewed, we will provide a replacement, refund, or another appropriate resolution at no additional cost to you.
How to Start a Return
To request a return:
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Contact our customer support team with your order number.
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Wait for return authorization and instructions.
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Securely package the item.
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Ship the item to the return address provided.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Unless the item is damaged, defective, or sent in error, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to our mistake.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Refund Process
After we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow:
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2–5 business days for inspection.
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5–10 business days for your financial institution to process the refund after it has been issued.
Processing times may vary depending on your payment provider.
Exchanges
We only replace items if they are damaged, defective, or incorrect.
If you would like to exchange an item for another size, color, or product, please contact us. Availability cannot be guaranteed until the exchange request has been approved.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has entered fulfillment or has been shipped, it cannot be canceled. If you no longer want the item after delivery, you may request a return in accordance with this policy.
Refused or Undeliverable Packages
If a package is returned to us because it was refused, unclaimed, or an incorrect shipping address was provided, we may deduct any shipping or handling fees from your refund.
Additional shipping charges may apply if you request the order to be reshipped.
Chargebacks
if you experience an issue with your order, we encourage you to contact us first so we can work toward a fair resolution.
Initiating a chargeback without first contacting us may delay the resolution process while we provide documentation to the payment provider.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
Vervella
Email: info@vervellabeauty.com
Website: Vervellabeauty.com
We appreciate your trust in Vervella and are committed to providing quality products and excellent customer service. We will always do our best to ensure your shopping experience is a positive one.