Effective Date: July 6th 2026

Thank you for shopping with Vervella. We are committed to providing a smooth and reliable shipping experience. Please review our Shipping Policy to understand how orders are processed, shipped, and delivered.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high order volume, promotions, or holidays, processing times may be extended. If there is a significant delay, we will notify you using the contact information provided with your order.

Shipping Locations

 

We currently ship to:

• United States

If your country is not available during checkout, please contact us to determine whether shipping can be arranged.

Shipping Rates

 

Shipping costs are calculated at checkout based on:

• Delivery destination

• Package weight and dimensions

• Shipping method selected

From time to time, we may offer free shipping promotions on qualifying orders. Any applicable terms and minimum purchase requirements will be displayed during checkout.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

United States

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–4 business days

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Please note that these delivery estimates are not guaranteed and may vary due to weather, customs processing, carrier delays, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment.

Please allow up to 24–48 hours for tracking information to become available after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, shipping delays or additional shipping charges may occur. If you notice an error after placing your order, please contact us immediately. While we will do our best to assist, we cannot guarantee changes can be made once an order has entered processing or has been shipped.

Lost, Stolen, or Delayed Packages

 

Once an order has been handed over to the shipping carrier, delivery times are the responsibility of the carrier.

If your package appears lost or significantly delayed:

• Verify the shipping address on your order.

• Check the tracking information for updates.

• Contact the shipping carrier for additional details.

• If you still need assistance, contact our customer support team.

We will gladly assist in working with the carrier to help locate your shipment whenever possible.

We are not responsible for packages marked as delivered by the carrier but reported as lost or stolen after delivery.

Damaged Shipments

If your order arrives damaged:

1. Take clear photographs of the packaging and damaged items.

2. Contact us within 48 hours of delivery.

3. Include your order number and photos when reaching out.

We will review your claim and work with you to provide an appropriate resolution, which may include a replacement, refund, or store credit, depending on the circumstances.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout. We are not responsible for delays caused by customs clearance procedures.

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on inventory availability or warehouse locations. If this occurs, you will receive separate tracking information for each shipment.

Shipping Restrictions

 

Certain products may not be available for shipment to all destinations due to shipping regulations or carrier

limitations. If a restriction applies to your order, we will contact you as soon as possible.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We can only modify or cancel orders before they have been processed for shipment. Once an order has shipped, it cannot be canceled.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Vervella

Email: info@vervellabeauty.com

Website: Vervellabeauty.com

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We appreciate your business and thank you for choosing Vervella We strive to ensure every order is delivered safely and efficiently.